Inganda zitwara imizigo ntizijya zigenda neza; kwirengagiza gato bishobora gutera ibibazo bikomeye. Ubushobozi nyabwo bwo gutanga serivisi akenshi buhishe mu buryo burambuye bwo guca mu bihe bikomeye. Uyu munsi, turashaka gusangira inkuru ivuga ku kohereza ibikoresho by’insinga mu mahanga.—kuva ku gihirahiro kugeza ku mpinduka nziza. Bigaragaza ubwitange bwacu ku nshingano no kwizera kwacu mu gukemura ibibazo bitunguranye.
Inkuru iratangirahamwe n'imodoka zo mu bwoko bwa "cable molds" zavuye muri Shanghai Pudong (PVG) zijya Riyadh (RUH), hamwe na Philippine Airlines nk'ikigo cy'indege gikorana. Mbere na mbere, umukiriya yahisemo indege itaziguye kugira ngo ikoreshwe ku gihe, nubwo yari yuan 2 zirenze kuri buri ndege ugereranije n'indege ihuza. Kugira ngo dufashe umukiriya kuringaniza ikiguzi n'igihe, twahise duhuza n'umukozi wacu ushinzwe gutwara ibintu mu kirere wa Shanghai kugira ngo tugenzure amakuru arambuye. Byemejwe ko indege ihuza indege yongera umunsi umwe gusa ku gihe cyo gutwara indege. Nyuma yo gusuzuma neza, umukiriya yafashe icyemezo ku ngengo y'indege ihuza indege.
Byose byagenze uko byari biteganyijwe: Ku itariki ya 17 Mutarama saa 17:52, ibicuruzwa byahagurutse ku kibuga cy'indege cya Pudong bigera ku kibuga cy'indege mpuzamahanga cya Manila Ninoy Aquino (MNL) muri Filipine saa 23:50 muri iryo joro. Indege ihuza indege yari iteganyijwe guhaguruka ku itariki ya 19 Mutarama, igera kuri RUH kuri uwo munsi. Ubwo twari twiteguraga kwiyunga n'umukiriya kandi dutegereje bucece inkuru y'uko byagejejwe neza,ikibazo kitari giteganyijwe cyaratangiye bucece.
Ku itariki ya 29 Mutarama,Mu gihe cyo kugenzura uko indege ihagaze, twasanze ibintu bitarashyizwe mu ndege nk'uko byari biteganijwe! Iyi nkuru yatunguye cyane, ihita ituma itsinda ryose rihora rishishikajwe. Ni ngombwa kumenya ko umukiriya yari yamaze kohereza abatekinisiye i Riyadh, bategereje ko ibicuruzwa bihagera kugira ngo batangire gutangira gukoresha ibikoresho. Gutinda koherezwa ntabwo byagira ingaruka gusa ku gihe cyo gutangira gukoresha ibikoresho ahubwo byanatera igihombo gikomeye ku mukiriya.
Twahise dutangiza ubutabazi bwacu bwihutirwa:Guhamagara vuba umukozi ushinzwe gutwara ibintu mu kirere wa Shanghai kugira ngo amenye neza uko ibintu bimeze, ariko icyarimwe amenyesha umukiriya uko ibintu bihagaze. Mbere na mbere, kubera ko umukiriya atari yamenyesheje ko ibicuruzwa bitakiriwe, twembi n'umukiriya twatekereje ko ibicuruzwa byagezeyo neza kandi ko byarangije gutangwa no kwemererwa. Ariko, uko itumanaho ryagendaga ryiyongera, ukuri kwagiye kugaragara buhoro buhoro: Ikibuga cy'indege cya Manila cyari kimaze kugira umuvuduko mwinshi, imizigo itangiye gusigara inyuma kuva ku ya 12 Mutarama!
Nyuma yaho,Twabonye itangazo ryemewe n'ibiro bya Philippine Airlines Shanghai: bitewe n'ubwinshi bw'imizigo n'imbogamizi ku ngendo zijya RUH, hamwe n'umubare munini w'imizigo ku kibuga cy'indege cya Manila, ibicuruzwa byacu ntibyashoboye koherezwa by'agateganyo kandi byagombaga gutegereza ko ibicuruzwa byemezwa. Byongeye kandi, imizigo mishya yahageze yagombaga no kubikwa by'agateganyo ku kibuga cy'indege cya Pudong, dutegereje ko itangazo rikomeza.imbogamizi niibyo Twagerageje kenshi kuvugana na Manila kugira ngo tubone ibisubizo ariko ntibyigeze bisubikwa, kandi icyicaro gikuru cya Philippine Airlines nacyo nticyatanze igisubizo ku gihe. Igihe cyari kigiye gishira, impungenge z'umukiriya zagendaga ziyongera buri munsi, kandi ibimenyetso byo kutishimira byatangiye kugaragara.
Ibihe by'indege bisigaye inyuma, indege zidakora, n'imizigo yabuze aho ikorera:
Kwicara dusa n'aho ntacyo dukora si uburyo bwacu bwo kubikora! umujinya “iby’umubyigano w’inzira zose” kandi “nta gisubizo cyemewe n’amategeko,” twanze gutegereza tudatinze kandi vubayatangijwe igikorwa cyo kuvugurura ibintu byinshi.
Ubwa mbere,Twongeye gukorana n'ibiro bya Philippine Airlines Shanghai kugira ngo turangize gahunda ebyiri z'ibanze: imwe, gusubiza ibicuruzwa ku kibuga cy'indege cya Pudong no kongera gutumiza indege ijya RUH; ebyiri, gukomeza gutegereza indege igana aho izadutwara. Ikibabaje ni uko nyuma yo gutanga izi gahunda, nta gisubizo twabonye kivuye ku cyicaro gikuru, kandi ikibazo cyo gusubiza ibicuruzwa cyarahagaze.
Tudategereje cyangwa ngo twishingikirize ku muyoboro umwe gusa, twahise twagura uburyo bwacu, twihutira kuvugana n'ibigo byinshi byo gutwara imizigo byo muri Filipine kugira ngo dushake impinduka nshya. Twahise tubona ubundi buryo bubiri: guhindura umukozi wa Air Waybill kugira ngo yemererwe kwishyura ku kibuga cy'indege cya Manila hanyuma twongere dutange itike y'indege ijya kuri RUH; cyangwa kwimurira ibicuruzwa mu bubiko bw'umukozi wo muri Filipine hanyuma tugategura itike y'indege ijya kuri uwo muyoboro.Ariko,ukuri kwadukomerekeje ikindi kintu. Kuberaurujya n'uruza rw'inzira iva Manila ijya RUH, gahunda zombi zafashwe nk'izidashoboka n'abakozi twavuganye.
Wntiyigeze acika intege imu isura ya ibihe by'akaga. Ku ruhande rumwe, twongeye kongera guhura n'ibiro bya Philippine Airlines Shanghai, twiyemeza kwishyura ikiguzi cyo gutwara ibintu mu ndege kuva Manila kugera Pudong, turigukora ibishoboka byose kugira ngo duteze imbere ishyirwa mu bikorwa rya gahunda yo kugarura amahoro, kandi dukomeza gukurikirana itumanaho. Ku rundi ruhande, twashyizehoabakozi bashinzwe ubwitangegukurikiranira hafi umukozi wacu wa Manila, PWL, tubasaba gukorana mu buryo bwimbitse n'ikibuga cy'indege cya Manila kugira ngo guhatanaibicuruzwa byacu bihabwa umwanya w'ibanze kandiyashyize imbere urugendo rw'indege ku mutwaro.
Igikorwa cyo Guteza Imbere, Urugamba Rushyuha: Imeli zidahagarara n'ubutumwa bwa WeChat (reba amashusho):
Umuyobozi Mukuru w'Umukozi wa Manila:
Gukora cyane biratanga umusaruro ! Nyuma y'iminsi myinshi y'umuhate udasanzwe no guhuza ibintu mu buryo bwuzuye, twabonye inkuru nziza ku ya 5 Gashyantare: byagaragaye ko imizigo yari yashyizwe mu ndege ya EK, iva i Manila ijya i Dubai, hanyuma ijyanwa i Riyadh. Igice cya mbere cy'indege cyatangiye saa 17:40 ku ya 5 Gashyantare kigera i Dubai saa 23:10 muri iryo joro. Igice cya kabiri cyahagurutse saa 1:25 za mu gitondo kigera ku kibuga cy'indege cya Riyadh saa 2:25 za mu gitondo, bitangiza neza igikorwa cyo gutwara abantu mu muhanda gikurikiyeho.
Twahise tumenyesha iyi nkuru umukiriya. Icyo gihe, kugira ngo tugabanye ibyago byo gutinda, umukiriya yari yamaze gutangiza gahunda yo gukora icyiciro cya kabiri cy'ibimera, agamije gufata itike y'indege yo kongera kubyutsa ku ya 14 Gashyantare. Ivugurura ryihuse ku bijyanye n'uburyo ibicuruzwa byagenze neza byatumye umukiriya ahagarika icyiciro cya kabiri cy'umusaruro, yirinda ikiguzi kinini cy'umusaruro kandi agakuraho impungenge n'ibitarashimishije byari bihari mbere.
Gukemura iki kibazo neza byashobotse kubera inkunga yuzuye y’umukozi wacu wa Manila, PWL, ndetse n’ubushobozi bw’ikipe yacu mu gutabara mu buryo bwihutirwa—burangwa no “kudahunga, kudacika intege, gutabara vuba, no gukemura ibibazo byinshi.” Kuva ku kumenya ikibazo cya mbere cyo gupakira imizigo, kugeza ku guhuza imizigo myinshi, no kurangiza gahunda yo kohereza ibicuruzwa, buri ntambwe yagaragaje ubwitange bwacu budatezuka ku nshingano z’abakiriya no kwibanda ku gukemura ibibazo bidasubirwaho.
Binyuze muri ubu bunararibonye, twakuyemo n'isomo ry'ingirakamaro: ku bikenewe mu gihe kizaza mu gutwara imizigo, niba hari ingendo z'indege zitaziguye, tuzashyira imbere kuzisaba kugabanya burundu ibyago bishobora guterwa no kohereza imizigo, bityo tugashimangira umutekano w'imizigo y'abakiriya bacu. Nubwo hashobora kuvuka imbogamizi zitunguranye mu gutwara imizigo, ubwitange bwacu muri serivisi buracyari buhamye. Dukomeje, tuzakomeza kunoza inzira zacu zo gutabara mu gihe cy'ubutabazi bwihutirwa, twongere ubushobozi bwacu bwo guhuza ibikorwa by'ubwikorezi mu bihugu bihana imbibi, kandi dutange serivisi z'ubunyamwuga, zizewe kandi zitabwaho. Twiyemeje kugenzura ko buri modoka itwarwa neza, dufashe abakiriya guhangana n'ibibazo no kwirinda igihombo, kandi tukubahiriza icyizere cyose twagiriwe.
Ukwihangana kose kuratanga umusaruro, gutwara ibintu mu buryo bworoshye:
Ibikoresho mpuzamahanga si ukwimura ibicuruzwa gusa—ni ukugira icyizere!
Igihe cyo kohereza: Gashyantare-09-2026